We are looking for a competent Subscription Recovery Specialist to contact customers and collect outstanding subscription payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments.
Our Subscription Recovery Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
- Monitoring accounts to identify overdue payments
- Finding and contacting expired subscribers to arrange payments
- Keeping accurate records and reporting on subscription recovery activity
- Monitor accounts to identify outstanding subscription payments
- Investigate historical data for each Subscription Recovery Specialist
- Find and contact customers to ask about their expired subscriptions
- Take actions to encourage timely subscription payments
- Process payments as possible
- Resolve billing and customer credit card issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques
- Comfortable working with targets
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
Apply for this Position
If you feel like you would be a good fit for our team in this position please apply.